Platinum Service Contract

Providing priority response to all service call requests - ensuring minimum downtime.

• Includes the cost of all parts, travel and labour for the scheduled equipment – ideal for reliable budgetary planning.
  
  
• Includes at least one Performance Verification of the complete System (including Malvern-supplied accessories) using traceable standards.
  (Note: Rheometer system owners receive a calibration visit instead of a Performance Verification).
  
  (This may be repeated in the event that a service intervention necessitates re-verification of the system during the contract period.)
  
  
  More information:
  Rotational rheometer calibration visit
  Capillary rheometer calibration visit
  Difference between a Performance Verification and a Calibration
  
  
• Provision of a performance verification certificate.
  

• Complete System (Bench and Accessories) Performance Verification using traceable standards and issue of a performance verification certificate together with full documentation.
  
  
• Where possible, loan equipment is provided to reduce downtime in circumstances where it is not possible to repair a fault on site.

Platinum pharma service contract for particle characterization systems operating under GxP Regulations.

• Providing priority response to all service call requests - ensuring minimum downtime.
• Includes the cost of all parts, travel and labour for the scheduled equipment – ideal for reliable budgetary planning.
• Provides at least one Operational Qualification of the complete System (including Malvern-supplied accessories) using traceable standards.
• Provision of a Performance Verification Certificate together with full documentation.
  (This may be repeated in the event that a service intervention necessitates re-verification of the system during the contract period.)
• Complete System (Bench and Accessories) Operational Qualification using traceable standards and issue of a performance verification certificate together with full documentation.
• Where possible, loan equipment is provided to reduce downtime in circumstances where it is not possible to repair a fault on site.